Effective Date: January 1, 2025

Ready Rides Fleet LLC ("Ready Rides," "we," "our," or "us") values your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, protect, and retain information when you use our website, mobile application (when available), customer portal, vehicle rental services, courier delivery services, business accounts, and related services.

By using our website or services, you agree to the practices described in this Privacy Policy.


1. Information We Collect

Depending on the services you use, we may collect the following information.

Personal Information

  • Full name
  • Date of birth (when required)
  • Driver's license information
  • Government-issued identification
  • Business name
  • Company information
  • Billing address
  • Shipping address
  • Email address
  • Phone number
  • Emergency contact information
  • Payment information (processed through secure payment providers)

Rental Information

When requesting or renting a vehicle, we may collect:

  • Rental dates
  • Pickup location
  • Return location
  • Vehicle preferences
  • Insurance information
  • Vehicle inspection records
  • Fuel option selection
  • Protection package selection
  • Authorized drivers
  • Mileage information
  • Vehicle return information

Courier Delivery Information

For courier services, we may collect:

  • Pickup address
  • Delivery address
  • Sender information
  • Recipient information
  • Package descriptions
  • Shipment weight and dimensions
  • Delivery instructions
  • Signature requirements
  • Delivery confirmation details
  • Proof of delivery (when applicable)

Business Account Information

Business customers may provide:

  • Business license information
  • Tax information (when required)
  • Purchase order details
  • Billing preferences
  • Delivery history
  • Account contacts
  • Authorized users

Website Information

When you visit our website, we may automatically collect:

  • IP address
  • Browser type
  • Device information
  • Operating system
  • Pages visited
  • Date and time of access
  • Referral source
  • Website activity
  • Cookies and similar technologies

2. How We Use Your Information

We use your information to:

  • Process vehicle rental requests
  • Process courier delivery requests
  • Verify customer identity
  • Verify insurance eligibility
  • Create customer accounts
  • Provide delivery estimates
  • Schedule rentals and deliveries
  • Process payments
  • Provide customer support
  • Send order confirmations
  • Provide order tracking
  • Deliver receipts and invoices
  • Improve website functionality
  • Prevent fraud
  • Maintain security
  • Comply with legal obligations
  • Respond to customer inquiries
  • Manage the Ready Rewards Program

3. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to:

  • Keep you logged in
  • Remember your preferences
  • Improve website performance
  • Analyze website traffic
  • Measure marketing effectiveness
  • Enhance your browsing experience

You may disable cookies in your browser settings, although doing so may affect certain website features.


4. Location Information

If enabled by you, we may use location information to:

  • Determine service availability
  • Calculate delivery estimates
  • Improve routing
  • Provide order tracking
  • Locate nearby pickup or drop-off locations

Location services are optional and may be disabled through your device settings.


5. Mobile Application

When available, our mobile application may allow customers to:

  • Reserve vehicles
  • Request courier deliveries
  • Track orders
  • View receipts
  • Upload required documents
  • Manage Ready Rewards points
  • Receive delivery notifications

The mobile application may request permission to access features such as your camera, photo library, notifications, or location to support these functions. You may manage these permissions in your device settings.


6. How We Share Information

We do not sell your personal information.

We may share information only when necessary to:

  • Process payments
  • Verify insurance information
  • Complete requested services
  • Communicate with authorized drivers
  • Provide customer support
  • Comply with court orders or legal obligations
  • Protect our customers, employees, and business
  • Investigate fraud or unlawful activity

Any third-party service providers that assist us are expected to protect your information and use it only for the services they provide.


7. Customer Accounts

When you create an account, you may be able to:

  • View rental history
  • Track courier deliveries
  • Download invoices
  • Update contact information
  • Save preferred addresses
  • Manage Ready Rewards points
  • Access business account tools

You are responsible for maintaining the confidentiality of your login credentials.


8. Payment Information

For your security, Ready Rides Fleet LLC does not intentionally store complete payment card numbers on our systems unless necessary for authorized transactions.

Payments are processed through secure third-party payment processors that use industry-standard encryption and security practices.


9. Data Security

We take reasonable administrative, technical, and physical measures to help protect your personal information from unauthorized access, disclosure, alteration, or destruction.

These measures may include:

  • Secure website connections (HTTPS)
  • Encrypted data transmission
  • Password-protected customer accounts
  • Access controls
  • Routine software updates
  • Security monitoring

No method of transmission or storage is completely secure, and we cannot guarantee absolute security.


10. Data Retention

We retain information only as long as reasonably necessary to:

  • Provide requested services
  • Maintain business records
  • Comply with legal obligations
  • Resolve disputes
  • Enforce agreements
  • Protect our business interests

Retention periods may vary depending on the type of information and applicable legal requirements.


11. Your Privacy Rights

Subject to applicable law, you may have the right to:

  • Request access to your personal information
  • Request correction of inaccurate information
  • Request deletion of certain information
  • Update your account information
  • Opt out of marketing communications
  • Request a copy of certain personal information

Some requests may be limited where we are required to retain information by law or for legitimate business purposes.


12. Marketing Communications

We may occasionally send promotional emails or text messages about:

  • Vehicle rental specials
  • Courier delivery promotions
  • New vehicles
  • Ready Rewards offers
  • Company news
  • Community events

You may unsubscribe from marketing communications at any time by using the unsubscribe link in our emails or contacting us directly. Transactional messages related to your rentals or deliveries may still be sent.


13. Children's Privacy

Our services are not directed to children under the age of 13, and we do not knowingly collect personal information from children without appropriate authorization.

If we become aware that we have unintentionally collected such information, we will take reasonable steps to delete it.


14. Third-Party Websites

Our website may contain links to third-party websites for your convenience.

We are not responsible for the privacy practices or content of third-party websites. We encourage you to review their privacy policies before providing personal information.


15. Business Transfers

If Ready Rides Fleet LLC is involved in a merger, acquisition, sale of assets, or similar business transaction, customer information may be transferred as part of that transaction, subject to applicable law.


16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, technology, or legal obligations.

When changes are made, the updated version will be posted on this page with a revised Effective Date.

Your continued use of our services after any changes become effective constitutes acceptance of the updated Privacy Policy.


17. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:

Ready Rides Fleet LLC
Sandy Springs, Georgia

Phone: (470) 778-8249

Email: [email protected]

Website: www.gowithreadyrides.com


Privacy Commitment

At Ready Rides Fleet LLC, protecting your privacy is part of our commitment to earning your trust. We collect only the information needed to provide reliable vehicle rental and courier delivery services, improve your experience, and support our business operations. We do not sell your personal information, and we work to safeguard it using reasonable security measures and responsible data-handling practices.

Thank you for choosing Ready Rides Fleet LLC. We appreciate the opportunity to serve you.